POLICIES


Most styles take 7 to 14 days to make and ship. Dependent on your State and or Country of residence shipping times to you will vary. I am happy to make rush requests a priority if I possibly can.
I am happy to make multiples of the same item for Bridal parties and special events. Custom requests are always happily received. If you have a design in mind, a special colour or fabric then please let me know and together we can make a unique and wonderful creation.
Your happiness with your purchase is of utmost importance to me. Making you happy makes me happy!
I strive to give all my customers a 5 star experience.
If you have any questions or concerns about your purchase then please contact me, I will work with you to meet your needs or refund your purchase. Refunds are made after items are returned unworn and in new condition, as they were mailed to you. Please use original packaging and provide tracking information.

Boston Millinery will accept RETURNS and EXCHANGES within 7 DAYS of the receipt of your purchase unless another agreement is made between us. Please do not try to return a worn item.
Please contact me prior to the return and or exchange.

IMPORTANT PLEASE NOTE:
FOR RETURNS, due to the amount of time and care that goes into every handmade item The Waughdrobe charges a RESTOCK FEE of 20% of the purchase price. We thank you for your understanding.

CUSTOM ITEMS must be PREPAID and are NON REFUNDABLE.

As work may well begin on your purchase immediately, CANCELLATIONS are only accepted within 12 hours of purchase.

CLEARANCE and SALE items are generally marked down between 20 and 50% to make way for new inventory. They are all FINAL SALE and are therefore non refundable.

THANK YOU IN ADVANCE FOR YOUR UNDERSTANDING.
Please contact:
SHIPPING INFO:

ALL ORDERS WILL BE SHIPPED TO THE ADDRESS GIVEN PLEASE CONTACT ME IF THIS IS A GIFT, I AM HAPPY TO INCLUDE A GIFT CARD WITH A PERSONAL NOTE FROM YOU..

ITEMS SHIPPED STANDARD USPS. PLEASE ALLOW BETWEEN ONE AND TWO WEEKS FOR ITEMS TO BE SHIPPED, ITEMS USUALLY SHIP WITHIN ONE WEEK BUT AT BUSY TIMES I THANK YOU FOR YOUR PATIENCE.
IF YOU REQUIRE FASTER SHIPMENT JUST LET ME KNOW AND I WILL DO MY UTMOST TO ACCOMMODATE YOU. CUSTOM ORDERS WILL TAKE LONGER AND THAT WILL BE CLARIFIED ON A CASE BY CASE BASIS.

WORLDWIDE SHIPPING :- ALL ORDERS ARE SHIPPED FIRST CLASS AND ARE ALWAYS SHIPPED TO THE ADDRESS LISTED .

International shipping is also through the USPS. Please be aware of any additional taxes or fees your country of residence may charge, before you purchase, as they are not covered by Boston Millinery. The post office does not guarantee delivery with first class international post, so please be advised that you purchase with knowledge of this risk and that Boston Millinery will not be responsible for loss or theft after items have shipped.

I try to recycle packaging whenever I can.

If this is a gift item please let me know and I will do my best to ensure the recipient feels special when they open it. I can add a handmade card with your sentiments if you so request it.

CUSTOMER REVIEWS

This beautiful cloche hat arrived quickly and has surpassed my high expectations. The luxurious fabric, the fit, the quality of the sewing, are all top-notch. I'd asked Kimberley to "surprise" me with a customized, removable brooch that turned out to be its own lovely little gift. Thank you for making this such a wonderful experience! :)

***MOST BEAUTIFUL***MOST COMFORTABLE***BEST SELECTION***YOU HAVE TO GO TO HER WEBSITE TO READ ABOUT WHY SHE STARTED MAKING HATS***IT IS A HEARTWARMING STORY & YOU WILL WANT TO BUY YOUR HATS FROM HER***THANK YOU FOR SHARING YOUR TALENT***YOU ARE AN AMAZING WOMAN****

This hat is absolutely perfect! The customer service from the seller, attention to detail to make sure I got exactly what I wanted, and the quality of the finished product are amazing! Should I ever need another fancy hat for my tiny head, I will be coming back!

 

"The hat is fantastic. It's a dream! I just love it, it is perfect. Thanks, what beautiful work..." 

What a work of art! Worth every penny. More beautiful than pictured if you can image that. Fits great! Plan to make more purchases.

Buy with confidence the hat is stunning as well as beautifully crafted. I love it,  I only have to put a nice lipstick on and I feel a million dollars. I am going to be a repeat buyer. I have an item in my cart already.
I would also like to add the store owner is a delight to work with and inspires confidence.

 


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