POLICIES


Your hat/s and or accessory/ies are handmade to order by artist when your order is received. It can take between 2 to 6 weeks to make and ship your item. Please contact me for specific lead times on your order. If you need an item in a hurry I will do my utmost to accomodate you if I can.

Dependent on your State and or Country of residence USPS shipping times to you will vary. 

I am happy to make multiples of the same item for Bridal parties and special events. Custom requests are always happily received. If you have a design in mind, a special colour or fabric then please let me know and together we can make a unique and wonderful creation.
Your happiness with your purchase is of utmost importance to me. Making you happy makes me happy!
I strive to give all my customers a 5 star experience.
If you have any questions or concerns about your purchase then please contact me, I will work with you to meet your needs or refund your purchase. Refunds are made after items are returned unworn and in new condition, as they were mailed to you. Please use original packaging and provide tracking information.

Boston Millinery will accept RETURNS and EXCHANGES within 7 DAYS of the receipt of your purchase unless another agreement is made between us. Please do not try to return a worn item.
Please contact me prior to the return and or exchange.

IMPORTANT PLEASE NOTE:
FOR RETURNS, due to the amount of time and care that goes into every handmade item The Waughdrobe charges a RESTOCK FEE of 20% of the purchase price. We thank you for your understanding.

CUSTOM ITEMS must be PREPAID and are NON REFUNDABLE.

As work may well begin on your purchase immediately, CANCELLATIONS are only accepted within 12 hours of purchase.

CLEARANCE and SALE items are generally marked down between 20 and 50% to make way for new inventory. They are all FINAL SALE and are therefore non refundable.

THANK YOU IN ADVANCE FOR YOUR UNDERSTANDING.
Please contact:
SHIPPING INFO:

ALL ORDERS WILL BE SHIPPED TO THE ADDRESS GIVEN PLEASE CONTACT ME IF THIS IS A GIFT, I AM HAPPY TO INCLUDE A GIFT CARD WITH A PERSONAL NOTE FROM YOU..

ITEMS SHIPPED STANDARD USPS. PLEASE ALLOW BETWEEN ONE AND TWO WEEKS FOR ITEMS TO BE SHIPPED, ITEMS USUALLY SHIP WITHIN ONE WEEK BUT AT BUSY TIMES I THANK YOU FOR YOUR PATIENCE.
IF YOU REQUIRE FASTER SHIPMENT JUST LET ME KNOW AND I WILL DO MY UTMOST TO ACCOMMODATE YOU. CUSTOM ORDERS WILL TAKE LONGER AND THAT WILL BE CLARIFIED ON A CASE BY CASE BASIS.

WORLDWIDE SHIPPING :- ALL ORDERS ARE SHIPPED FIRST CLASS AND ARE ALWAYS SHIPPED TO THE ADDRESS LISTED ON THE ORDER

International shipping is also through the USPS. Please be aware of any additional taxes or fees your country of residence may charge, before you purchase, as they are not covered by Boston Millinery. The post office does not guarantee delivery with first class international post, so please be advised that you purchase with knowledge of this risk and that Boston Millinery will not be responsible for loss or theft after items have shipped.

I try to recycle packaging whenever I can.

If this is a gift item please let me know and I will do my best to ensure the recipient feels extra special when they open it. I can add a handmade card with your sentiments if you so request it.

 

 

 


 

5 out of 5 stars

The Beige Linen Alice Cloche

Super cute and even better in person!!! Thank you for the extra care and I’m so excited to wear it!!! I will definitely be a return customer !!!

 

5 out of 5 stars

The Olive Green Wool Alice

Another fabulous hat - shipped and arrived on time - wearing a hat makes me feel special and attractive - a wonderful accessory with whichever dress/clothing I'm wearing. Will definitely shop here again. Thank you Kimberley another amazingly beautiful hat.

 

5 out of 5 stars

The Cream Linen Alice Cloche

I’m a very indecisive person so Kimberley designed me a hat that could be worn in FOUR different styles. She was very patient with me, and the result tells. Very creative, beyond what I had in mind, I couldn’t be more pleased. Thanks Kimberley for a positive experience and a terrific outcome!

 

5 out of 5 stars

The Black Velvet Derby Cloche

You can always trust Kimberley to produce beautiful hats made from the finest workmanship and materials. Most importantly, working with her is a pleasure because she will patiently combine your request with even better ideas. I love the Black Velvet Derby hat as I have loved all of her creations. I use it for dressy affairs because it combines sun protection with comfort due to the back slit.


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