I ordered this hat in a custom color combination of gray with a pink bow and the result is a stunning hat! Kimberley was very kind in considering and accommodating my requests. She asked follow up questions to make sure she had the specific shade of pink I wanted. It is wonderful to purchase from a shop that makes quality items right here in the US. I know I will enjoy my hat for many years. The hat was packed very carefully in a box and comes with a nice silky bag, a business card, and a handwritten note from the shop owner. I am planning my second purchase from this shop and cannot wait to see another wonderful creation!